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Daily Dose - U.S. Dept. of Justice Receives Complaint About Oracle Tactics

11.19.2010
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"Oracle’s position appears to be the most onerous and draconian of any major hardware manufacturer," claims Claudia Betzner, the executive director of the US Service Industry Association (SIA).   That was a quote from the SIA's recent letter to the US Department of Justice.  The SIA includes an industry group of 130 hardware maintenance providers that have been complaining about Oracle's behavior for some time, but now they've taken their actions to the next level by notifying a branch of the US government.  Betzner outlined the tactics employed by Oracle to intimidate users so that they won't switch to third-party support:

"Oracle’s strategy appears to force customers into a lose-lose arrangement. Either a customer puts its entire installed base of Sun hardware under Oracle support (no exceptions) or Oracle will cut all ties to the end-user, including refusing access to firmware updates, time and materials support and security fixes for Solaris." 

Oracle also has a "requalification fee" to essentially punish people who end their Oracle support and choose to come back.  They charge 150% of the last paid support fee for those who want to get Oracle support back.

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