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Why Enterprise Transformation For My Company?

05.16.2014
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Enterprise Transformation is the fundamental change to the way an organization operates, whether that be moving into a new market or operating in a new way. It is an approach that attempts to align an organization’s activities relating to people, process and technology more closely with its business strategy and vision. This fundamental change aims to meet long-term objectives.

Enterprise Transformation is just like a journey and we never know when we will cross it again. At times we think, why every company is evaluating, developing and leveraging multiple products(be it for BPM, CRM, BigData, Cloud, Analytics and many other) in the market when its really going good.

Well there are certain drivers that poke the organizations to take these steps intentionally or un-intentionally.

So, whenever we get this question like “Why  Enterprise Transformation for this Customer/Company ?” – it is very important to do our home-work with the set of drivers that could be one of the reasons. The following are some key drivers responsible for the organizations to go through the enterprise transformation phase.

  1. Legacy Modernization
  2. Product Support Decommission
  3. Competative Market Scenario
  4. Company Acquisition
  5. Current implementation - screwed up

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  • Legacy Modernization :

When we talk about legacy modernaization, it could be moving out of the age old black and white screens and bringing colours to life with a flashy responsive user interface. Additionally it is the lack of skilled resources in the market and maintainance/support cost  for the  legacy product.

Example : Transforming a project from AS400 or Fortran or C++ to a next generation HTML 5 based flashy ajax based UI

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  • Product Support Decommission :

Product Support decommission is just like sitting on a bomb with no-insurance. You never know when it will burst and some strange issue will pop-up and there will be no one around for rescue and provide support.

Example : Lets say(just think) Siebel 4.0 is used heavily in a customer site and Oracle announced that Siebel 4.0 will not be supported in furture and they are planning to decommission the product and its support as the latest versions of the products have been rolled out. So, in such a scenario the Company is in fix situation and has to decide whether it has to migrate the existing Siebel Stack to the latest version in the market or lookout for any competitors in the market with a better CRM offering suiting their business requirements.

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  • Competative Market Scenario

This is a killer instinct for a Company, trying to out-perform its peers with the features and functionalities it offers and racing with the current market leaders and trend setters.

Example : Lets say ICICI Bank, India provides a lot of fancy features like Mobile App, Social Integration, Self Service Portal, Next best Action – Cross Selling and IVRS/CTI support and many other multilingual features. But one other bank “XYZ”, though was a market leader the previous year if loosing its customer base as it is not able to service its customers via multiple channels or leveraging any other latest Technology. This can be a turning point and “huuh…its enough” situation and “time to transform and change”

It could also be a scenario where the customer wants to port the existing Java/JSP based project to an enterprise BPM/CRM based packaged product platform

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  • Company Acquisition

This something related to fate – you never know what’s gonna happen next!!

Every organization, whenever it does an acquisition, the one thing that will always be there in the back of the mind is – “How can I make a unified platform post acquisition and how easy/difficult/cost effective it would be ?”

Example : Lets say, a company ABC(1,00, 000 employees) acquired XYZ(20,000 employees) and consider a scenario if both the companies have different ERP systems (ABC uses Siebel while XYZ uses SAP) for maintaining the employee data and info. In such a scenario of trnsforming the existing business it is important to do some ground works. Lets say company ABC was waiting for past 2 years to come out of Siebel and go with SAP and this is that very moment and opportunity. Or it could be like, ABC company is very stable with its Siebel implementation and its is safe and less risky to port the 20,000 employee userbase in XYZ to Siebel and decommission SAP, than affecting the 1,00,000 userbase.

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  • Current implementation - screwed up

It is one such scenario where neither the Customer/Company nor the Vendor who was working on the project has any damn clue as to what exactly is going wrong. It could be a transformation from an architectural standpoint or introducing a service layer and working on some optimization from the data front.

Example :Lets say, a project was implemented by a vendor in the customer site and there were some performance and application challenges that resurfaced every now and then. For instance, whenever the number of concurrent users count reached 50, the server goes down, or memory leak issues. In this case, the application is perfectly fine but the way it is architectured needs to be transformed and modified, in the sense, an introduction of load balancer and increasing the scalability and flexibility parameters from a server view point or architecture needs to be refined as an enterprise transformational step. Sometimes, it can also be dealing with bigger and complex issues which can trigger the re-architecturing and re-designing of the entire system

Please feel free to write/comment/share your thoughts and suggestions when you worked as a part of an enterprise transformation program.

Published at DZone with permission of Pritiman Panda, author and DZone MVB. (source)

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)